Sales Policy
Effective Date: December 5, 2024
At Pollectrasari, we aim to provide our customers with the best products and services. This Sales Policy outlines the terms and conditions for purchasing products from our website, pollectrasari.net. By making a purchase, you agree to the terms of this Sales Policy.
1. Product Availability and Pricing
We make every effort to ensure that the products listed on our website are available for purchase. However, there may be occasional situations where a product is out of stock or unavailable due to high demand or other reasons. In such cases, we will notify you and provide options for a refund, exchange, or back-order.
Pricing:
All prices on our website are listed in USD and are subject to change without notice. Prices are final at the time of order, and any applicable taxes or shipping fees will be added during checkout. In the case of an error in pricing, we reserve the right to cancel or modify orders as needed, with appropriate notification to the customer.
2. Order Confirmation and Payment
When you place an order, you will receive an order confirmation email that includes the details of your purchase, including the item(s) purchased, order number, and total price. This confirmation is not an acceptance of your order but a notification that we have received it.
We accept payments via various secure methods, including credit/debit cards, PayPal, and other payment gateways. Payment must be processed and authorized before an order can be shipped.
3. Shipping and Delivery
We offer domestic and international shipping services to most locations. Shipping costs are calculated based on the size, weight, and destination of the order. Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your delivery.
Estimated Delivery Times:
- Domestic Orders: Typically take 3-7 business days for delivery, depending on location.
- International Orders: Can take 7-21 business days, depending on the destination country.
Please note that Pollectrasari is not responsible for delays caused by carriers, weather conditions, or customs processing.
4. Sales Tax
Sales tax is applicable to all orders based on the laws of the state or country where the products are shipped. The sales tax rate will be calculated during the checkout process.
5. Promotions and Discounts
From time to time, we may offer promotions, discounts, or coupon codes to our customers. These offers are subject to terms and conditions and may have specific validity periods, limits, or exclusions. Please ensure to check the details of the promotion before applying any coupon codes to your order.
6. Return and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your item, please refer to our Refund and Returns Policy for details on how to return products and request a refund. Please note that returns and refunds are subject to specific terms and conditions, and certain items may be excluded from returns.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately at [email protected] with pictures of the product and packaging. We will provide instructions on how to return the product for a replacement or refund. If the item is deemed damaged or defective, we will cover return shipping costs.
8. Customer Responsibilities
As a customer, you are responsible for providing accurate and complete information when placing an order. This includes providing the correct shipping address, contact information, and payment details. Any errors in the order information may result in shipping delays or order cancellation.
9. Limitation of Liability
While we take great care in ensuring the accuracy and quality of our products, we cannot be held responsible for any damages or issues arising from the use of our products beyond normal wear and tear. Our liability is limited to the value of the items purchased.
10. Contact Information
For any inquiries related to sales, products, or orders, please feel free to contact us at:
Pollectrasari
Address: 3450 Tech Valley Drive, Minneapolis, Minnesota
Phone: (612) 555-3421